Outbound Sales 2 Job at Catapult Solutions Group, Plano, TX

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  • Catapult Solutions Group
  • Plano, TX

Job Description

As an Outbound Sales 2 professional, you’ll be responsible for actively engaging with existing B2B customers to maintain and grow their relationship with our organization. This role is highly focused on customer retention and outbound relationship management , requiring a strong balance of sales instincts, business communication skills, and collaborative strategy.

Responsibilities:

  • Managing an inbound queue, lead passing, and calling out on retention customers
  • Providing exceptional customer service to clients
  • Collaborating with the retention and attach teams
  • Maintaining a positive and professional demeanor when communicating with clients
  • Following up with customers to ensure their needs are met and their questions are resolved
  • Keeping detailed records of customer interactions in our CRM system

Requirements:

  • 2+ years of experience in a customer service or sales support role
  • Excellent communication skills, both verbal and written
  • Ability to multitask and work under pressure
  • Strong organizational and time-management skills
  • Experience with lead management, inbound call handling, and outbound calling

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